Hi,
I'm getting the following error when deleting items while EV is in backup mode. The problem occurs both from Archive Explorer and search results. The error is as follows
From Archive Explorer
From Search results
The problem I see is that this is not a user friendly error. it would be fantastic the message would say "item cannot be deledet at this moment" or something like that. An IIS internal error is not acceptable, and certainly is not for the customer.
This was initially raised by a customer running EV 10.0.2. I have since recreated the problem on my lab running EV 10.0.3
The environment:
EV Server:
- Windows Server 2008 R2 SP1 Standard
- SQL 2008 R2 Standard
Client:
- Windows 7 SP1 Enterprise
- Outlook 2007 & 2010
Steps to reproduce the problem:
- Set the EV VaultStore in backup mode
- From the client, on Archive explorer, select delete. Error 1 above is received
- From the client, on search result, select delete. Error 2 above is received
I've setup bad request tracing on the ev servers and this is what I get
Site | 1 |
---|---|
Process | 4172 |
Failure Reason | STATUS_CODE |
Trigger Status | 500 |
Final Status | 500 |
Time Taken | 109 msec |
Url | http://archive.amtest.local:80/EnterpriseVault/deleteo2k.asp?VaultID=103C63E0B8B9E2D4788386B9AC0A97F091110000archive&SaveSetID=201305108159947~200907191035570000~Z~2149BD46D4119C96CC3CCB0CE1EAB1E1 |
---|---|
App Pool | EnterpriseVaultAppPool |
Authentication | NTLM |
User from token | AMTEST\ev.user |
Activity ID | {00000000-0000-0000-2500-0080000000EA} |
ModuleName | IsapiModule |
---|---|
Notification | 128 |
HttpStatus | 500 |
HttpReason | DELO2K |
HttpSubStatus | 0 |
ErrorCode | 0 |
ConfigExceptionInfo | |
Notification | EXECUTE_REQUEST_HANDLER |
ErrorCode | The operation completed successfully. (0x0) |
According to KB 942031 (http://support.microsoft.com/kb/942031)
HTTP Error 500.0 – Internal Server Error
HRESULT: 0x8007007f
Description of HRESULT There is a problem with the resource you are looking for, so it cannot be displayed.
I've attached the IIS bad request trace and stile sheet for your use
My questions are:
- Is this the expected behaviour or something is missing?
- and if is the expected behaviour, is there a way to change this?