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Deleting items while in backup mode error

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I need a solution

Hi,

I'm getting the following error when deleting items while EV is in backup mode. The problem occurs both from Archive Explorer and search results. The error is as follows

From Archive Explorer

BackupMode.PNG

From Search results

BackupModeSearch.PNG

The problem I see is that this is not a user friendly error. it would be fantastic the message would say "item cannot be deledet at this moment" or something like that. An IIS internal error is not acceptable, and certainly is not for the customer.

This was initially raised by a customer running EV 10.0.2. I have since recreated the problem on my lab running EV 10.0.3

The environment:

EV Server:

  • Windows Server 2008 R2 SP1 Standard
  • SQL 2008 R2 Standard

Client:

  • Windows 7 SP1 Enterprise
  • Outlook 2007 & 2010

Steps to reproduce the problem:

  • Set the EV VaultStore in backup mode
  • From the client, on Archive explorer, select delete. Error 1 above is received
  • From the client, on search result, select delete. Error 2 above is received

I've setup bad request tracing on the ev servers and this is what I get

 

Site1
Process4172
Failure ReasonSTATUS_CODE
Trigger Status500
Final Status500
Time Taken109 msec
Urlhttp://archive.amtest.local:80/EnterpriseVault/deleteo2k.asp?VaultID=103C63E0B8B9E2D4788386B9AC0A97F091110000archive&SaveSetID=201305108159947~200907191035570000~Z~2149BD46D4119C96CC3CCB0CE1EAB1E1
App PoolEnterpriseVaultAppPool
AuthenticationNTLM
User from tokenAMTEST\ev.user
Activity ID{00000000-0000-0000-2500-0080000000EA}

 

ModuleNameIsapiModule
Notification128
HttpStatus500
HttpReasonDELO2K
HttpSubStatus0
ErrorCode0
ConfigExceptionInfo 
NotificationEXECUTE_REQUEST_HANDLER
ErrorCodeThe operation completed successfully. (0x0)

According to KB 942031 (http://support.microsoft.com/kb/942031)

Error message 7
Server Error in Application "application name"

HTTP Error 500.0 – Internal Server Error

HRESULT: 0x8007007f

Description of HRESULT There is a problem with the resource you are looking for, so it cannot be displayed.

 
This problem occurs because the handler mapping for the requested resource points to a .dll file that cannot process the request. The proposed solution is to Edit the handler mapping for the requested resource to point to the .dll file that can process the request

I've attached the IIS bad request trace and stile sheet for your use

My questions are:

  • Is this the expected behaviour or something is missing?
  • and if is the expected behaviour, is there a way to change this?

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