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EV10 backups fail directly after upgrade from v9 (NBU status code 2)

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I need a solution

Hi All,

 

Tonight I upgraded from EV9 to EV10.0.1, everything went smoothly until the very end when you finish off the process with a full backup using your normal methods. We use NetBackup 7.5.0.3, and use the Enterprise Vault specific policy type. When I try to backup any of the stores, indexes, dbs, etc. they all fail with status code 2. So far I have been looking into indexes and open partitions only.

I check the bpresolver log on the vault server, and find these interesting lines that may be the issue:

21:30:34.069 [8060.2988] <8> Resolver_EnterpriseVault::isItSupportedDirective(): Given directive <EV_INDEX_LOCATION=> is NOT supported on EV version <10.0>.
21:30:34.069 [8060.2988] <8> Resolver_EnterpriseVault::setPartialDiscovery():  WRN - Current job is going to be partially successful.
21:30:34.069 [8060.2988] <4> Resolver_EnterpriseVault::generateCriteriaMap(): Added the given directive <EV_INDEX_LOCATION=Vault> to the criteria MAP.
21:30:34.069 [8060.2988] <16> Resolver_EnterpriseVault::generateCriteriaMap(): None of the given directive is valid.
21:30:34.069 [8060.2988] <2> Resolver_EnterpriseVault::generateCriteriaMap(): Exit.
21:30:34.069 [8060.2988] <16> Resolver_EnterpriseVault::generate_TopologyList(): Validataion of given directives is failed. status: <-1>
21:30:34.069 [8060.2988] <4> Resolver_EnterpriseVault::generate_TopologyList(): Exit.
21:30:34.069 [8060.2988] <16> bpresolver_main(): discoverEVTopology() call failed. Status = (-1).
21:30:34.069 [8060.2988] <0> Resolver_EnterpriseVault::getSnapLimit: setting snapshot Limit to : <64>.
21:30:34.069 [8060.2988] <4> bpresolver_main(): optimizing for snapshot
21:30:34.069 [8060.2988] <4> bpresolver_main(): bpresolver output:
21:30:34.069 [8060.2988] <4> bpresolver_main(): -------------------------------------------------------------------
21:30:34.069 [8060.2988] <4> bpresolver_main(): -------------------------------------------------------------------
21:30:34.069 [8060.2988] <16> bpresolver_main(): bpresolver could not resolve the passed directive set.

 

and I get something similar when I try to backup open partitions:

21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::isItSupportedDirective(): Given directive <EV_OPEN_PARTITION=> is NOT supported on EV version <10.0>.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::setPartialDiscovery():  WRN - Current job is going to be partially successful.
21:28:03.076 [3844.6724] <4> Resolver_EnterpriseVault::generateCriteriaMap(): Added the given directive <EV_OPEN_PARTITION=VaultJournalStore> to the criteria MAP.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::isItSupportedDirective(): Given directive <EV_OPEN_PARTITION=> is NOT supported on EV version <10.0>.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::setPartialDiscovery():  WRN - Current job is going to be partially successful.
21:28:03.076 [3844.6724] <4> Resolver_EnterpriseVault::generateCriteriaMap(): Added the given directive <EV_OPEN_PARTITION=VaultMailStore> to the criteria MAP.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::isItSupportedDirective(): Given directive <EV_FINGERPRINT_DB=> is NOT supported on EV version <10.0>.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::setPartialDiscovery():  WRN - Current job is going to be partially successful.
21:28:03.076 [3844.6724] <4> Resolver_EnterpriseVault::generateCriteriaMap(): Added the given directive <EV_FINGERPRINT_DB=VaultStore> to the criteria MAP.
21:28:03.076 [3844.6724] <16> Resolver_EnterpriseVault::generateCriteriaMap(): None of the given directive is valid.

 

The NBU logs just say status code 2, not much help. The event logs dont have much to say either. I did read http://www.symantec.com/business/support/index?page=content&id=TECH176623 and it was not much help. I verified I *am* using those directives, I even completely re-created a fresh policy for both indexes and open partitions and they still fail the same way with the same error.

 

I have done a couple hours searching and came up empty handed. I did a manual SQL backup of the DBs but I would really like to get my NBU backup suite working again. Does anyone have any ideas or suggestions on this?

 

Thank you very much


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