EV Outlook Add in not showing up in Outlook

Hi all :)

I have one user with an EV problem.

He is running windows 7, Office 2010.

I have installed the http-only addin but although it appears in the add-in list it is not loading when outlook starts and there are no EV tabs on his menu.

I have reinstalled office and the EV add in.

This was occuring with our EV at version 8.

Last night I upgraded to 9.0.3 and also installed the http-only addin that comes with 9.030 on this users laptop, still the same issue.

I have tried the EVclientreset, nothing.

help!

thanks

Tracy