Hi all,
I've run into a sticky situation. It seems that one of my customers has been using their Virtual Vault as a repository exactly as they would use a PST, e.g. creating new folders inside it and moving emails from their mailbox into the VV.
The VV has now been reset specifically because she said certain items could not be opened, but that if she used Archive Explorer, they were accessible, Naturally, I assumed VV corruption, and proceeded to reset it.
Since then she's complained that email and folders have gone missing. It appears that the items that were dragged and dropped do not appear to have been syncing back to the server (sync problems is probably what caused some things not to open?)
Do I have any tools/utilities to attempt to recover these emails?
Further, how would it be possible to confirm, en mass, that items inside a VV have been archived successfully?
Thank you for any and all replies,
Richard